Privacy Policy

01 Who we are

Oglvl ("we", "us", "our") creates and sells digital software products and online tools designed for businesses and individuals. This includes software applications, digital solutions, and related online tools.

This Privacy Policy applies to our website, our waitlist and sign-up forms, and the software products and online tools we provide. By using our website or products, you agree to the practices described here.

02 Information we collect

We only collect what we need to operate our products and communicate with you.

Information you give us

• Waitlist and contact details — your name, email address, the role you select, the product you are interested in, and any optional message you write.
• Account information — if you create an account or purchase a product, the details required to set it up and support it.
• Support correspondence — the content of any message you send us, so we can respond and keep a record of the issue.

Information collected automatically

• Technical data — browser type and version, device type, operating system, and your approximate location derived from your IP address.
• Usage data — pages visited, features used, and the date and time of your visit.
• Submission metadata — when you submit a form, we record the submission timestamp and your browser's user-agent string to help us detect spam and abuse.

Payment information

If you buy one of our products, payment is processed by a third-party payment provider. Card numbers and full payment credentials are handled directly by that provider and are never stored on our servers. We receive only the confirmation and transaction details required to fulfil your order and keep accounting records.

03 How we use your information

We use the information we collect to:

• Provide, operate, maintain, and improve our software products and online tools.
• Notify you when early access or a new product becomes available, if you joined our waitlist.
• Process purchases, deliver licences, and provide receipts and invoices.
• Respond to your questions and provide customer support.
• Send service messages such as security notices, billing alerts, and changes to our terms.
• Detect, prevent, and investigate spam, fraud, abuse, and security incidents.
• Understand how our products are used so we can prioritise improvements.
• Meet our legal, tax, and accounting obligations.

We only send marketing or product-update emails where you have agreed to receive them. Every such email includes an unsubscribe link, and you can opt out at any time.

04 Legal basis for processing

Where data protection law such as the UK GDPR or EU GDPR applies, we rely on the following legal bases:

• Consent — when you join our waitlist or opt in to product updates. You may withdraw consent at any time.
• Contract — when processing is necessary to deliver a product or service you have purchased.
• Legitimate interests — to secure our services, prevent abuse, and improve our products, provided this does not override your rights.
• Legal obligation — when we must retain records for tax, accounting, or regulatory reasons.

05 Cookies and similar technologies

We use a small number of cookies and similar browser storage technologies. We keep this minimal and do not use third-party advertising cookies.

• Essential cookies — required for the site to function, for example to remember that you have already joined the waitlist so we do not show you the form again.
• Preference storage — remembers choices you make, such as dismissing a notice.
• Analytics — where used, this helps us understand aggregate traffic and usage patterns. We configure analytics to avoid collecting more personal data than necessary.

You can block or delete cookies through your browser settings. If you block essential cookies, some parts of the site may not work as intended.

06 How we share information

We share information only where necessary to run our business, and only with parties who are required to protect it. Specifically:

• Service providers — hosting, email delivery, spreadsheet and database storage, payment processing, and customer support tools that process data on our behalf under contract.
• Professional advisers — accountants and legal advisers, where required.
• Legal and safety — where we are required by law, court order, or a valid request from a public authority, or where disclosure is necessary to protect our rights, our users, or the public.
• Business transfers — if we are involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

07 How long we keep information

We keep personal information only as long as we need it for the purposes described in this policy, or as long as the law requires.

• Waitlist entries — kept until the product launches and for a reasonable period afterwards, or until you ask us to remove you.
• Customer and purchase records — kept for as long as your account is active and afterwards for the period required by tax and accounting rules.
• Support messages — kept for as long as needed to resolve your issue and maintain a service history.
• Technical logs — kept for a short period for security and troubleshooting, then deleted or aggregated.

08 How we protect information

We take reasonable technical and organisational measures to protect your information. These include encrypted connections (HTTPS) for data in transit, restricted access to systems that hold personal data, validation and sanitisation of submitted data, rate limiting to reduce abuse, and storing credentials outside publicly accessible locations.

No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. If we become aware of a breach that affects your personal data, we will notify you and any relevant regulator where the law requires it.

09 Your rights and choices

Depending on where you live, you may have the right to:

• Access — request a copy of the personal information we hold about you.
• Correction — ask us to correct information that is inaccurate or incomplete.
• Deletion — ask us to delete your personal information where we have no continuing lawful reason to keep it.
• Restriction and objection — ask us to limit how we use your information, or object to processing based on legitimate interests.
• Portability — receive your information in a portable, machine-readable format.
• Withdraw consent — unsubscribe from emails or withdraw consent you previously gave.
• Complain — lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us using the details in section 14. We will respond within the timeframe required by applicable law. We may need to verify your identity before acting on a request.

10 International data transfers

We and our service providers may process and store information in countries other than your own. Where information is transferred outside your region, we take steps to make sure it remains protected, including relying on appropriate safeguards such as standard contractual clauses or transfers to countries recognised as providing an adequate level of protection.

11 Children's privacy

Our products are intended for businesses and individuals aged 16 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

12 Third-party links and services

Our website and products may link to or integrate with services we do not control, such as payment providers, documentation hosts, or platforms our tools connect to. This policy does not cover those services. We encourage you to read the privacy policy of any third-party service you use.

Where one of our products connects to a system you own, such as your own website or server, we process only the data required to provide the requested functionality.

13 Changes to this policy

We may update this Privacy Policy as our products evolve or as the law changes. When we do, we will revise the "Last updated" date at the top of this page. If the changes are significant, we will provide a more prominent notice, such as an email to registered users or a notice on our website.

We encourage you to review this page from time to time so you stay informed about how we handle your information.

14 Contact us

If you have questions about this policy, or you want to exercise any of your rights, get in touch and we will be happy to help.