Refund & Cancellation Policy

01 Policy at a glance

The short version, so there are no surprises:

02 No refunds on digital products

Everything we sell is a digital software product or online tool. Access is delivered electronically and, in most cases, immediately after payment. Once that access has been granted, the product has been fully delivered and consumed.

For that reason we do not issue refunds. This applies to one-time purchases, subscription payments, and renewals, and it applies whether or not you have installed or actively used the product.

03 Why we work this way

A digital product cannot be un-delivered. Once a licence key is issued or a download has been made available, we have no way to take it back, and no way to resell it. A refund policy on instantly delivered software mainly rewards people who never intended to pay.

Instead of building that cost into our prices, we do two things: we keep prices lower, and we let you try the product properly first. We would rather you test it and walk away than pay for something that does not suit you.

04 Free trial — try before you pay

Because there are no refunds, the free trial is the important part of this policy. Please use it.

• The trial gives you access to the product so you can test it in your own environment.
• Confirm it does what you need, and that it works with your platform, server, and configuration.
• If you cancel before the trial ends, you are not charged for the plan.
• If you do not cancel, the trial converts to a paid plan and billing begins.

05 The trial verification charge

To start a free trial we may need to verify that your payment method is valid. To do this, our payment provider can place a small verification charge on your card or account.

• This is a verification step, not a payment for the product.
• The amount is small and is charged only to confirm the card is active and authorised.
• In most cases it is reversed or released automatically, usually within a few business days.
• How quickly it clears depends entirely on your bank or card issuer, not on us.

If a verification amount has not cleared after a reasonable period, we recommend checking with your bank first, since only they can confirm the status of a pending authorisation on your account. You are also welcome to contact our support team and we will share whatever transaction reference we hold so you can raise it with them.

06 Cancelling your plan

Cancellation is always available and there is no cancellation fee. Cancelling is how you stop paying, since refunds are not offered.

• Cancel from your account billing settings, or email support and we will do it for you.
• Cancellation stops all future renewals and charges.
• You keep access until the end of the billing period you have already paid for.
• Cancelling does not refund the current period or any previous payment.

07 Returns and exchanges

There is no return process, because there is no physical item. Nothing is shipped to you and nothing can be shipped back. See our Shipping & Delivery Policy for how digital delivery works.

We also do not offer exchanges between products. If you bought the wrong plan, contact support before purchasing anything further and we will advise on the best way forward, such as upgrading rather than buying separately.

08 Billing errors

A genuine billing error is different from a refund request. If you believe you have been charged incorrectly — for example charged twice for the same order, or charged after a cancellation was already submitted — contact support with your transaction details and we will investigate and correct any confirmed error on our side.

This is limited to correcting mistakes in billing. It is not a route to a refund for a product that was correctly purchased and delivered.

09 Chargebacks

If you have a concern about a charge, please contact us first. We can look into it directly and far more quickly than a bank dispute.

Raising a chargeback on a product that was delivered as described is a breach of our Terms & Conditions. Where a chargeback is opened, we may suspend the associated licence and account while the dispute is investigated, and we will provide the payment provider with our records of the purchase and of the delivery of access.

10 Your statutory rights

Nothing in this policy removes or limits any right you have under applicable law that cannot lawfully be excluded. Where mandatory consumer protection legislation in your country grants you a right that conflicts with this policy, that law takes precedence for your purchase.

If you believe you have such a right, contact support with the details and we will review your case in line with the relevant law.

11 Changes to this policy

We may update this policy from time to time. The version in force at the time of your purchase is the one that applies to that purchase. The "Last updated" date above always reflects the current version.

12 Contact us

Questions about cancellation, a trial charge, or a billing error? Get in touch and we will help.