Terms & Conditions

01 Agreement to these terms

By accessing our website, joining our waitlist, or purchasing or using any of our products, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree with any part of these terms, please do not use our website or products.

If you are entering into these terms on behalf of a company or other organisation, you confirm that you have the authority to bind that organisation to these terms.

02 Definitions

• "We", "us", "our" means Oglvl.
• "You", "your" means the individual or organisation using our website or products.
• "Products" means the digital software products and online tools we make available, including software applications, digital solutions, plugins, and related online tools.
• "Licence" means the right we grant you to use a product under these terms.
• "Order" means a purchase of a licence or subscription.

03 Eligibility

You must be at least 16 years old and legally capable of entering into a binding contract to purchase or use our products. Our products are intended for business and professional use as well as personal use by individuals.

04 Accounts and security

Some products require an account or a licence key. You are responsible for keeping your account credentials and licence keys confidential, and for all activity that happens under your account.

• Provide accurate and current information when creating an account.
• Do not share your licence key publicly or with unauthorised parties.
• Notify us promptly if you believe your account has been compromised.

We are not liable for loss arising from your failure to keep your credentials secure.

05 Licence to use our products

When you purchase a product, we grant you a limited, non-exclusive, non-transferable, revocable licence to install and use that product for the number of sites, seats, or installations stated in your plan.

• You buy a licence to use the product. You do not buy ownership of the software itself.
• The scope of your licence, including any limits on sites or team seats, is defined by the plan you purchase.
• Licences are issued to you and may not be resold, sublicensed, rented, or transferred without our written consent.

06 Restrictions on use

You agree that you will not:

• Copy, redistribute, resell, or publish our products or source code except as your licence allows.
• Reverse engineer, decompile, or attempt to derive the source code of a product, except where the law expressly permits it.
• Remove, obscure, or alter any copyright, licence, or proprietary notices.
• Circumvent licensing, activation, or usage limits.
• Use our products to break the law, infringe someone else's rights, distribute malware, or gain unauthorised access to systems you do not own or control.
• Use our products in a way that damages, overloads, or impairs our infrastructure or another user's use of our services.

07 Pricing, taxes and payment

• Prices are shown on our website and may change at any time. A change in price does not affect an order already placed.
• Prices may exclude applicable taxes such as VAT or GST. Any such taxes will be added where required by law.
• Payment is processed by third-party payment providers. We do not store full card details on our servers.
• You confirm that the payment method you use is yours or that you are authorised to use it.
• If a payment fails or is reversed, we may suspend access until the balance is settled.

We reserve the right to refuse or cancel an order where we suspect fraud, an unauthorised transaction, or a pricing or listing error.

08 Subscriptions and renewals

• Subscription plans renew automatically at the end of each billing period unless cancelled beforehand.
• You may cancel at any time. Cancellation stops future renewals and takes effect at the end of the current paid period.
• You keep access for the remainder of the period you have already paid for.
• Where a free trial is offered, you are not charged for the plan during the trial. If you do not cancel before it ends, the trial converts to a paid subscription.
• To verify your payment method when a trial starts, a small verification charge may be placed on your card. This is normally reversed automatically, but in some cases it may not be returned.

Full details are in our Refund & Cancellation Policy.

09 Delivery of digital products

All our products are digital. Nothing is shipped physically. Access is delivered electronically, normally immediately after your payment is confirmed. See our Delivery Policy for full details.

10 Refunds and cancellation

Our products are digital and delivered instantly. All sales are final and we do not provide refunds. Please use the free trial to evaluate a product before purchasing.

You may cancel a subscription at any time to stop future charges. Cancellation does not refund the current or any previous billing period. Full details, including how the free trial verification charge works, are in our Refund & Cancellation Policy, which forms part of these terms.

11 Support and updates

• Support is provided by email for the duration of an active licence or subscription.
• Updates and improvements released during your active period are included at no extra cost.
• Support covers our products. It does not include fixing unrelated issues in your own environment, custom development, or third-party software.
• We may end support for older versions of a product, and will give reasonable notice where we do.

12 Intellectual property

All intellectual property in our products, website, branding, documentation, and content belongs to us or our licensors. Nothing in these terms transfers ownership of that intellectual property to you.

Our name, logo, and visual identity may not be used without our prior written consent, except to accurately identify our products.

13 Your content and data

You retain all rights to the files, code, and data you manage using our products. We claim no ownership over your content.

You are responsible for maintaining your own backups. Where a product performs operations on your files, such as editing, moving, or deleting, you are responsible for confirming those actions. We are not liable for data loss resulting from your use of a product, and we strongly recommend keeping current backups before performing bulk or destructive operations.

14 Third-party services

Our products may work alongside or connect to third-party platforms and services. We do not control those services and are not responsible for their availability, changes to their behaviour, or any loss arising from them. Your use of a third-party service is governed by that party's own terms.

15 Availability and changes

We aim to keep our website and products available and working, but we do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue a product or feature. Where a change materially reduces the functionality of a paid product, we will give reasonable notice so you can decide whether to cancel before your next renewal.

16 Disclaimer of warranties

Our products are provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that a product will meet your specific requirements, that it will be compatible with every environment or configuration, or that all defects will be corrected. Nothing in these terms excludes any statutory rights you have as a consumer that cannot lawfully be excluded.

17 Limitation of liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, business, or goodwill, arising from your use of or inability to use our products.

Our total aggregate liability arising out of or relating to these terms will not exceed the total amount you paid us for the relevant product in the twelve months before the event giving rise to the claim.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law.

18 Indemnity

You agree to indemnify and hold us harmless against any claims, damages, losses, and reasonable costs arising from your breach of these terms, your misuse of a product, or your infringement of a third party's rights.

19 Suspension and termination

We may suspend or terminate your licence or account if you materially breach these terms, if payment fails and is not resolved, or if we are required to do so by law. Where practical, we will notify you first and give you the chance to fix the problem.

You may stop using our products at any time. On termination, your licence ends and you must stop using and remove the affected product. Sections that by their nature should survive termination, including intellectual property, liability, and indemnity, will continue to apply.

20 Governing law

These terms are governed by the laws of India, and the courts of India will have jurisdiction over any dispute, without limiting any mandatory consumer protections available to you in your country of residence.

Before starting formal proceedings, we ask that you contact us so we can try to resolve the matter directly.

21 Changes to these terms

We may update these terms as our products and legal obligations change. When we do, we will update the "Last updated" date above. Significant changes will be communicated more prominently, such as by email or a notice on our website. Continuing to use our products after a change means you accept the revised terms.

22 Contact

If you have any questions about these terms, get in touch.