01 How to reach us
One inbox, handled by the people who build the products. Whatever your question is, send it here and it will reach the right person.
Email support
- support@oglvl.com
- Response
- Within 1 business day
- Hours
- Monday to Friday
We handle all of the following through that address:
Product support
Setup help, bugs, and anything not working the way you expected.
Billing & cancellation
Invoices, trial charges, cancelling a plan, or a suspected billing error.
Privacy & data
Access, correction, or deletion of the personal data we hold about you.
Legal & licensing
Questions about our terms, licence scope, or compliance.
General enquiries
Partnerships, press, feature ideas, or anything else on your mind.
02 Response times
03 Help us help you faster
If you are reporting a problem, including these details usually saves a round trip:
- The product and version you are using.
- Your order or invoice number, for anything billing-related.
- What you expected to happen and what happened instead.
- The exact error message, or a screenshot of it.
- Your environment — platform version, server language version, browser.
- The steps to reproduce the issue, if you know them.
Please do not send passwords, licence keys, or API credentials by email. If we need access to investigate, we will tell you how to share it securely.
04 Business details
Oglvl
- Business
- Digital software products and online tools
- support@oglvl.com
- Website
- oglvl.com
- Delivery
- Electronic only — no physical shipment
- Refunds
- Not provided — all sales are final
05 Before you write
Some questions are already answered in our policies:
- Refund & Cancellation Policy — why all sales are final, how the free trial works, and how to cancel.
- Shipping & Delivery Policy — how digital delivery works and what to do if access did not arrive.
- Privacy Policy — what we collect and your rights over it.
- Terms & Conditions — licensing, subscriptions, and acceptable use.